Designing AI That People Actually USE
I design AI-powered products, learning experiences, and decision frameworks that help organizations transform complex information into meaningful business outcomes.
10+ Years • Customer Education • AI Product Strategy • Enterprise Enablement • Executive Communication
Strategy. Systems.
Human Adoption.
Technology only creates value when people actually use it.
Throughout my career, I've worked at the intersection of education, customer success, product strategy, and organizational change—helping organizations move beyond simply launching new initiatives to creating measurable adoption and lasting business impact.
Whether designing enterprise learning programs, leading customer education organizations, developing AI-powered decision frameworks, or building onboarding systems, my work has focused on one consistent goal:
Help people make better decisions through thoughtful design.
Today I'm particularly interested in designing AI systems that augment human expertise rather than replace it—building products that combine structured reasoning, business context, and intuitive user experiences.
Core Expertise
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AI Product Strategy
Decision frameworks
AI workflows
Prompt architecture
Product thinking -
Customer Success
Adoption strategy
Executive engagement
Success planning
Health frameworks -
Learning & Enablement
Enterprise onboarding
Curriculum design
Leadership development
Change enablement -
Product Design
UX writing
Journey mapping
Information architecture
Systems thinking -
Executive Communication
Stakeholder alignment
Strategic messaging
Executive reporting
Storytelling with impact -
Organizational Change
Change management
Workflow redesigns
Process improvement
Adoption at scale -
Data-Driven Decisions
Adoption analytics
Data interpretation
Insights to action
Outcome measurement -
Content & Instructional Design
Instructional strategy
Blended learning design
Engaging content
Performance-focused
Featured Project
PulseCS | AI-Powered Decision Intelligence for Customer Success
Most Customer Success platforms surface data. PulseCS transforms that data into strategic decisions.
I designed PulseCS as an AI-powered decision intelligence system that helps Customer Success Managers move beyond dashboards and health scores to identify the true drivers of customer risk, prioritize business impact, and generate executive-ready action plans.
Rather than functioning as another chatbot, PulseCS follows a structured reasoning framework that mirrors how experienced Customer Success leaders evaluate complex accounts. By combining customer health signals, adoption metrics, support history, executive engagement, renewal timing, and business context, the platform delivers practical recommendations that can be acted on immediately.
The result is a complete Customer Success playbook—including executive account briefs, risk assessments, root cause analyses, executive outreach, meeting talking points, success plans, and measurable adoption roadmaps.
My Role
I independently led every aspect of this concept from strategy through execution, including:
Product Strategy
AI Workflow Design
Decision Framework Architecture
Prompt Engineering
Customer Success Strategy
UX Writing
Synthetic Dataset Design
Prototype Development
Testing & Validation
Why It Matters
PulseCS demonstrates my approach to AI product design: build systems that augment human expertise rather than replace it. The project combines product thinking, business strategy, customer success expertise, and AI reasoning to help professionals make faster, better-informed decisions while keeping people at the center of the workflow.
View the complete case study to explore the framework, design process, AI workflows, and prototype outputs.
Professional Journey
My career has centered on one question:
How do we help people adopt new ideas, technologies, and ways of working?
That question has shaped every stage of my professional journey—from designing learning experiences and leading enterprise education teams to building AI-powered decision frameworks that help organizations make better decisions.
Director of Education Services | HCSS
Led enterprise customer education, onboarding, and enablement for one of the construction industry's leading software companies.
Directed learning strategy, digital education programs, webinars, customer events, certification initiatives, and the annual HCSS User Group Meeting, serving thousands of customers across North America while partnering with product, customer success, sales, and executive leadership.
House Parent | Boys & Girls Country
Provide full-time care, leadership, and mentorship for youth in a residential community while creating an environment focused on growth, responsibility, and long-term success.
This experience has further strengthened my leadership, communication, coaching, and relationship-building skills while reinforcing the importance of empathy, trust, and servant leadership.
Independent AI Product Designer
Designed and developed AI-powered product concepts that combine business strategy, customer success, and structured reasoning.
Projects include PulseCS—an AI Decision Intelligence platform that demonstrates how AI can augment human decision-making through workflow design, prompt engineering, product strategy, and executive-ready customer success recommendations.
Today
I'm seeking opportunities where I can help organizations successfully adopt AI through thoughtful product design, customer strategy, organizational enablement, and human-centered technology.
My work sits at the intersection of AI Product Management, Customer Success, Enterprise Enablement, and Organizational Change, helping companies turn AI from an interesting capability into measurable business outcomes.
Let's Build AI People Actually Use
The future of AI isn't defined by better models—it's defined by better adoption.
I'm passionate about designing products, systems, and experiences that help organizations move from AI experimentation to measurable business impact. Whether the challenge is product strategy, customer adoption, enterprise enablement, or organizational transformation, I enjoy working with teams that are building thoughtful solutions to meaningful problems.
If you're looking for someone who can bridge the gap between technology and the people who use it, I'd love to connect.
Currently seeking opportunities in:
AI Product Management
AI Adoption & Organizational Change
Customer Success Strategy
Product Strategy & Design
Learning Experience Design
Enterprise Enablement